Orders ship within 1–2 business days and typically arrive within 1–4 business days.
All orders are packed and shipped from Newark, New Jersey, USA.
All orders are processed within 1–2 business days (excluding weekends and holidays) after the order is received.
During high-volume periods (such as holidays or limited-edition releases), processing times may be extended by an additional 1 business day.
If there are significant delays in processing your order, we will notify you via email.
Orders are shipped Monday through Friday, excluding national holidays.
We partner with trusted carriers to offer reliable delivery. Shipping charges will be calculated and displayed at checkout.
Please note: delivery estimates are provided by carriers and cannot be guaranteed. Unexpected events such as severe weather, carrier delays, or customs inspections may affect delivery times.
We currently ship anywhere within the United States (including Alaska, Hawaii, and U.S. Territories).
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours to update on the carrier’s system.
If your package arrives damaged, please contact us immediately at help@pawlipop.com with photos of the box and contents. We will work to resolve the issue quickly, either by sending a replacement or issuing a full refund.
Pawlipop is not responsible for lost or stolen packages after they have been marked as “Delivered” by the carrier. If you believe your package was stolen, we recommend filing a claim directly with the carrier and contacting us so we can assist if possible.
For lost packages in transit, we will investigate with the carrier and provide a resolution as soon as possible.
Customers are responsible for providing accurate shipping details at checkout.
Orders returned due to incorrect or incomplete addresses will require the customer to cover re-shipment costs.
Pre-order items will ship on the estimated release date provided on the product page.
If an order contains both in-stock and pre-order items, the full order will ship together unless otherwise specified.
If you have questions about your shipment, need to update your address, or require special shipping arrangements, please contact us: help@pawlipop.com.
Our team is happy to help ensure your Pawlipop box gets to you without a hitch!
Pawlipop LLC
Based in Newark, New Jersey, USA
help@pawlipop.com
Contact us
Mon–Fri, 10am–4pm EST
917-434-4260
